Returns

Olderbest offers 30 days returning period. All of our products are made to a very high standard and we hope that you will be happy with your purchase. However, if you are unhappy for whatever reason, we can offer either an exchange or refund of the goods.

You have a max of 30 days to make returns. You must send back and provide your return tracking number within 30 days after the delivery date. No returns made after 30 days from the delivery date will be accepted.

Please use our return center, or contact our customer service for the most convenient return address


How do I make a return?

  1. Enter Olderbest Return Center
  2. Fill in the information for your order
  3. Select the item(s) you would like to return, indicate the reason, and submit
  4. Call the post office to arrange a collection or drop it off at your nearest post office

Important Notice:

  1. You can only return items that are unworn, unwashed, undamaged, and have the original tags/packaging attached
  2. If the product has no quality problems. The return shipping cost to our warehouse is the responsibility of the buyer
  3. Items with non-returnable marks and free gifts cannot be returned
  4. We regret that returned goods sent back to us without prior authorization will not be eligible for exchange or return
  5. Please kindly provide us with what express you choose and the return tracking number once available. You may send them to cs@olderbest.com
  6. Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return. You can only return to the return warehouse address we provide
  7. Please make sure you don't include non-Bronson items by accident in your return package. We will not be responsible for sending back those items to you

Refunds

  1. Refunds will be processed within 7 days after we receive your package. The refund will be issued to your Olderbest credit or the original payment account, as per your request.
  2. The original shipping fee and tip are non-refundable.