Terms of Sale
Order Processing & Payment
We accept the following payment methods: PayPal, Klarna, Shop Pay, Visa, Mastercard, American Express, UnionPay, Bancontact, iDEAL, Apple Pay, and Google Pay.
Shipping & Delivery
United Kingdom:
- Standard/Priority Shipping (via YunExpress, last mile by Royal Mail): £5.99, 8-14 days
- Free Priority Shipping (via YunExpress, last mile by Royal Mail) on orders over £79, 8-14 days
- UK Domestic Standard Shipping (Royal Mail): 3-5 days(Dispatch time from warehouse: within 24 hours, excluding weekends and public holidays).
Other Countries and Regions:
- Standard shipping (via YunExpress): £5.99, 15-21 days
- Free standard shipping (via YunExpress) on orders over £79, 15-21 days
- Priority shipping (via YunExpress): Price calculated at checkout, 8-14 days
- Express shipping (via UPS, DPD or FedEx): Price calculated at checkout, 7-9 days
We offer a 21-day maximum shipping period guarantee.
Please note: This guarantee does not cover delays caused by customs inspections, adverse weather conditions, or other unforeseen circumstances beyond our control.
Sales Channels
We are an authorized retailer for all brands listed on our website.
Olderbest currently operates through two official sales channels:
- Our website: www.olderbest.com
- Our eBay store: www.ebay.com/str/olderbest
Returns & Exchanges
We accept returns only for items purchased through our website.
Returns are accepted for items in original condition: unwashed, unfragranced, undamaged, and with all tags attached.
Returns are accepted within 30 days from the date of delivery.
A processing fee will be applied to returns requesting a refund; however, exchanges are free of charge.
Please note: We accept only one return request per order.
Non-Returnable Items & Conditions
The following items are non-returnable: Undergarments(tank tops, boxers, and socks), Final Sale items, Assure+ Service products, gift cards, and warehouse sale products.
Items returned without prior authorization will not be accepted.
We do not accept: Items that do not match the original order, Damaged items, items without original tags or packaging, any product that does not comply with our return policy.
Store Credit Policy
You can choose to receive your refund in the form of store credit, which valid for 1 year from the date of issue.
Note: You must log in to your account to use your store credit.
Gift Card Terms
Gift cards from Olderbest are non-refundable and valid for 1 year from the date of issue.
Pricing & Promotions
Price Guarantee
We’re committed to offering you fair and consistent pricing. If an item you purchased from us is reduced in price — whether through a permanent markdown or a flash sale — within 30 days of your order date, you're welcome to request a price adjustment for the difference.
Adjustments are limited to one request per item and must be based on pricing listed on our official online store.
To request a price adjustment, simply contact our customer service team with your order number — we’re happy to help.
While we make every effort to ensure pricing accuracy, in the rare event of an error, we reserve the right to cancel orders listed at an incorrect price.
Promotions
Sitewide promotional discounts are time-limited and cannot be extended once the sale period ends.
Discount Codes
A discount code from Olderbest can be applied at checkout to deduct a certain amount from your order total, shipping fees, or specific products.
You can receive discount codes by subscribing to our newsletters.
Please enter the discount code on the checkout page. If the discount is automatic, simply meet the required conditions and the discounted price will be reflected at checkout.
Note:
Discount codes can be used together with gift cards and store credit.
However, each discount code can only be applied to one order at a time.
Taxes and Customs Duties
We have joined the IOSS system, and all prices shown include VAT.
If additional customs duties are required upon delivery, please contact our customer service team for further assistance.
Limitations of Liability
Please note: We cannot control the customs inspection timeframe or the parcel's condition after delivery. However, we are happy to assist in investigating lost or delayed parcels. Refunds will be issued for parcels confirmed as lost, with supporting documentation or shipping carrier confirmation.
