Return Policy
We hope you love your purchase. However, we are happy to process an exchange or issue you a refund.
Olderbest offers a 30-day returning period. Please contact our customer service within 30 days from the date you've received all your items. You can request a return. Returns made after 30 days from the delivery date will not be accepted.
We provide a return label for your order with service charge starting from £6. Please dispatch the parcel as soon as possible after receiving the shipping label from our customer service team.
Prices are as follows:
| Numbers of Items | Charge |
| 1-2 | £6 |
| 3-5 | £10 |
| 6+ | £13 |
Returns for refunds in our store gift cards or exchanges will be free of charge.
After the returned order is delivered, our customer service team will process the refund or exchange for you within 5-7 business days.
Refunds are issued back to the original form of payment. Refunds for credit card payments typically take 5-8 business days, while refunds for PayPal payments usually take 1-3 business days. Please note that the processing time may vary depending on your bank or PayPal.
The return label is available for the following countries and areas: United States, Canada, United Kingdom, France, Germany, Italy, Belgium, Poland, Spain, Australia, Czech Republic, Portugal, Switzerland, Netherlands, South Korea, and Japan.
*For countries and areas not listed, please send your order to our China warehouse. For specific addresses and shipping options, please contact cs@olderbest.com.